Support

Email support

It helps to include your device or browser, the app version (in Settings, under About) and, for a puzzle problem, the puzzle's share link.

Common questions

How do I get Pro on a new phone or computer?

Sign in with the same account you bought Pro with, then tap Restore purchases in Settings. A purchase on any platform unlocks Pro on all of them once you are signed in.

I bought Pro but the app still shows the paywall.

Check that you are signed in to the same account, and tap Restore purchases. If that says "No purchase found for this account or store.", email us with the store receipt and we will sort it out.

Did I lose my streak?

Miss a day and a freeze covers it automatically. You get 2 each month; they don't stack up, and they're never for sale. Finish within 3 hours after midnight and it still counts for the day before. Changing time zones never breaks a streak.

A hint or a puzzle seems wrong.

Every puzzle has exactly one solution, checked before it ships. If a hint or check disagrees with you, send us the puzzle's share link and a description of the step. We read every report.

How do I stop sending data?

In Settings, under Privacy, turn off Help calibrate puzzles, Usage analytics or Error reports. The game works the same with all three off. The privacy policy explains what each one sends.

How do I export or delete my data?

In Settings, under Account: Export my data downloads your data, and Delete account removes your account. Your account and its data are deleted within 24 hours.

Can I get a refund?

For a web purchase, email us. For the App Store or Google Play, request the refund from Apple or Google. See the terms for details.